Refund and Returns Policy

At CozyMama, we want you to absolutely love what you order. But if for any reason you don’t, here’s how returns work:

• Return Window: You have 7 days from the delivery date to request a return.

• Eligibility: Items must be unused, in original condition, and in original packaging.

• Non-returnable items: Customized products, and clearance sale items (unless damaged or defective). 

• For wrong and defective products the replacement will be delivered within 7-10 days 

• How to Start a Return: Email us at cozymama@gmail.com with your order number and reason for return. We’ll guide you through the process!

• Refunds: Once we receive and inspect the returned item, we’ll process your refund and will be credited to your bank within 5-7 business days. Refunds will be issued to the original payment method.